On-Demand Webinar

The business case for agility in collections beyond Covid-19

Learn the trends of customer volumes in collections, the use of new tech, speeds of implementation, and how firms rate the new tools they’re using. Watch on demand
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After our cross-sector survey – Agility in collections through Covid-19 – QUALCO in association with Credit Strategy, hosted a webinar to explore best practice when deploying new technology and analytics – during the pandemic and beyond.

The webinar provides information on:

  • Practical guidance for the do’s and don’ts of fast operational changes in collections.
  • The end result for customer experiences and outcomes.
  • How a business case can be built, and proven, for deploying higher budgets in collections.
  • The power of technology and analytics to ensure operational agility in collections.
  • Best practice in the use of portfolio analytics.

    Join QUALCO and Credit Strategy for a webinar, which reveals the results, detailing trends of customer volumes in collections, the use of new tech, speeds of implementation, and how firms rate the new tools they’re using.


QUALCO x Credit Strategy Webinar Speakers:
  • Richard Kernick, Director of Collections, PSA Finance UK
  • Nick Winterbottom, Head of Customer Support, CYBG - Virgin Money
  • Derek Usher, Managing Director UK Debt Purchase, Cabot 
  • Terry Franklin, Development Director, QUALCO
  • Marcel Le Gouais, Managing Director Editor, Credit Strategy

 

WATCH THE FULL WEBINAR