On-Demand Webinar 

The business case for agility in collections beyond Covid-19


After our cross-sector survey – Agility in collections through Covid-19 –QUALCO in association with Credit Strategy, hosted a webinar to explore best practice when deploying new technology and analytics – during the pandemic and beyond.

The webinar provides information on:

  • Practical guidance for the do’s and don’ts of fast operational changes in collections
  • The end result for customer experiences and outcomes
  • How a business case can be built, and proven, for deploying higher budgets in collections
  • The power of technology and analytics to ensure operational agility in collections
  • Best practice in the use of portfolio analytics
    Join QUALCO and Credit Strategy for a webinar, which reveals the results, detailing trends of customer volumes in collections, the use of new tech, speeds of implementation and how firms rate the new tools they’re using.

Join the Webinar


QUALCO x Credit Strategy Webinar Speakers:

  • Richard Kernick, Director of Collections, PSA Finance UK
  • Nick Winterbottom, Head of Customer Support, CYBG - Virgin Money
  • Derek Usher, Managing Director UK Debt Purchase, Cabot 
  • Terry Franklin, Development Director, QUALCO
  • Marcel Le Gouais, Managing Director Editor, Credit Strategy