The QUALCO Collections and Recoveries (QCR) Omnichannel module enables agents and supervisors to find and review conversation information easily. The Web Officer's user-friendly and intuitive interface makes the entire process seamless and straightforward. In this video, we demonstrate how you can leverage the QCR Omnichannel Module to:
- Gain a Holistic View of Conversations
- Manage Customer Inbound Messages
- Monitor Omnichannel conversations
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