How to successfully implement slick self-service for your users


Chris Butterworth, Account Director at QUALCO, discussed with Richard South, Business Development Director for Public Sector at Target Group and Bethan Collins, Solutions Lead at Target Group:

  • How organisations can create slick 'self-serve' customer journeys.
  • How Target Group enabled the digitalisation with DVLA to enable self-service Direct Debit payments for Vehicle Excise Duty (car tax).
  •  How to best approach the design of such journeys for all types of consumers - creating inclusive services for everyone, regardless of background, age, technical ability, financial awareness and location.

Watch On Demand

QUALCO x Target Webinar Speakers:

  • Chris Butterworth, Account Director, QUALCO
  • Richard South, Business Development Director for Public Sector, Target Group
  • Bethan Collins, Solutions Lead, Target Group