Manage centrally the restructuring process, from affordability assessment through to solution implementation.
Our restructuring functionality, part of the QUALCO Collections & Recoveries platform, coordinates the entire process: from defining the products, through the submission of a restructuring request, negotiation with the customer, collection of documents, approvals (with four-eye reviews), right up to the final resolution and the implementation of the new product. Central to this process is the advanced decisioning capability, which will ensure that you offer the most tailored solutions based on your customers’ affordability.
Your agents will spend less time carefully assessing each customer, making everyone’s lives easier and giving your team time to help more people. You can feel safe in the knowledge that your risks are being managed more closely through the definition of products using clear parameters, and the underwriting of the offers made simpler through the structured collation of information and consideration of the necessary data.