COLLECTIONS & RECOVERIES
OMNICHANNEL CUSTOMER ENGAGEMENT

OMNICHANNEL COLLECTIONS

Customers' behaviour, along with their preferred communication channels, change. This has a direct effect on the way creditors should reach customers to effectively manage vulnerable loans.

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By leveraging omnichannel conversations, creditors and collections functions have now the opportunity to:

  • Deliver a seamless customer experience
  • Improve contact center efficiency
  • Get a single customer view across all channels, and finally
  • Increase payment rates


The new omnichannel customer engagement capabilities of our flagship product QUALCO Collections & Recoveries are here to enable creditors to maximise the effectiveness of the collections process.