Ineffective work planning and agent interaction can cause a major strain on your collection’s operation, producing poor customer outcomes, less productive agents and a negative customer experience.
QUALCO Collections & Recoveries is a modern, comprehensive, and flexible end-to-end platform designed to manage, automate and streamline your organisation’s processes.
Our in-house collections functionality, part of the QUALCO Collections & Recoveries platform, will allow you to effectively plan and forecast your resourcing needs and provide a simple-to-use intuitive agent interface.
