Our Country Manager, Fernando Brito Barros is a panel member at the Open Talks a series of Webinars hosted by the CMS Group. This webinar specifically focuses on the digital transformation of the collections industry in a pandemic era.
Following this panel discussion, our very own Nikos Vasileiadis, Senior Sales Consultant, will be presenting you how the QUALCO 360 offering will revolutionize the NPLs and NPEs management.
Digital Transformation of The Collections Industry in a Pandemic Era: The Voice of the Leaders
Description:
In this debate we take a forward-looking approach to debt management sharing views and practical experience in themes like:
Collecting more with less
Understanding customer behaviour
Personalising customer journeys and treatment paths
Automation, Digital communication and Self Service
Explainable AI as a bridge between the creditor and the customer
Panelists:
Jacques Llorens, CEO - Director General | Multigestion Iberia
Volkert Reig, CEO | GNB Real Estate
Luis Salvaterra, CEO | INTRUM
Fernando Brito Barros, Country Manager | QUALCO
Joaquim Paulo, Partner | Deloitte (Moderador)
Innovation Pitch:QUALCO 360: Revolutionizing the management of NPLs and NPEs
Re-imagine debt management through a single, constantly evolving technology ecosystem
Proactively identify and manage vulnerable loans during and beyond the pandemic
Rapidly align Collections and Recoveries operations with customer behaviour through Machine Learning and Advanced Analytics
Get digital and self-service capabilities act as a bridge between you and your customers
Use Cases:
1. Customer onboarding to the Self-Service Channel 2. Payment Plan Signature 3. DCA Allocation Optimization
