QUALCO Practical Guide Series on COVID-19

ADAPTING CUSTOMER ENGAGEMENT AND COLLECTIONS STRATEGIES

As the global economy struggles to return to speed after lockdown, many businesses are working at a fraction of their full capacity, supply chains have been fractured, and consumers are wary of spending.  Against this background increased concerns about liquidity, cash flow, and non-performing debts are presenting business leaders with new challenges.

This e-guide shows you how to speed up your payment collections and engage proactively and in a personalized manner with your customers by offering them a self-service platform with several capabilities.

Support your collections and recovery functions in an online and full serve-serve customer portal.

Download the E-Guide

"The need to offer customers self-resolution is greater than ever.  This means introducing scalable digital communication and engagement technologies, which can service customers and help businesses to handle increased customer demand with reduced human resources effectively"

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What you’ll learn:

In this E-Guide, our experts explain how collections and recoveries functions can:

  • Decompress their call-centres
  • Achieve improved customer experience
  • Reach digital enablement for faster, more accessible customer service
  • Free up their staff by empowering customers
  • Use data to optimise the overall performance