E-Guide: DCA & Debt Buyer's Edition A practical guide on developing operational agility through modern collections technology and analytics
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Effective use of collections technology can transform the results generated by specialist debt purchase and collections businesses.
The benefits are multiple:
Technology that can accept accounts from a range of creditor systems
Segmentation and determination of individual account strategy
Happy staff performing optimally
Monitoring results and providing an audit trail
Automating routine tasks
Reduced burden on IT
Enhanced recovery levels
The right methodology; the highest levels of compliance; the right people with the right skills; and bold use of data are strong pillars of effective collections. Underpinned by technology, these pillars allow debt purchasers and Debt Collection Agencies to thrive in a pressured environment, where margins can be tight and optimising the approach is essential. Cash collected can be maximised, with excellent customer care and strong compliance.