Adopting collections technology from the C-suite to the collections floor
Collections technology has the ability to transform results. By understanding and improving its adoption, all levels of a business – from the collections floor to the C-suite – benefit.
Proper use of people and data enables accurate performance management internally and externally, cutting costs and improving customer outcomes.
There are four key pillars of understanding collections technology adoption: methodology/framework, regulation, people and data. In this white paper we outline these pillars and the different benefits that can be derived from proper implementation at all levels of the business: C-suite, management, the collections floor and beyond.
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This edition covers the special challenges and objectives that the Banking sector and special lenders are facing in the time of Artificial Intelligence and regulatory pressure.
