4 STEPS TO CUSTOMER SUPPORT AUTOMATION: ENERGY & UTILITIES EDITION

Explore how QUALCO Process Automation transforms business processes in the energy & utilities industry. 

Executive summary

Designed to speed up manual and complex tasks, Business Process Automation (BPA) technology empowers organisations to streamline numerous processes, from employee onboarding to accounts payable, contract management, and beyond. At QUALCO, we empower the transformation of business processes with QUALCO Process Automation (QPA), a software solution automating workflows from planning to implementation with intelligent forms.

This report demonstrates the transformative power of QUALCO Process Automation in the Energy and utilities industry. The use case illustrates how QPA automates various customer support back-office operations tasks. Through process mapping, workflow design and holistic system integration, it transforms logging customer requests, ticket generation, classification, and problem resolution.  

Download our report and learn how to:  

• Optimise your entire customer support journey 
• Automate inquiry collection, issue categorisation and customer communication
• Enhance response times, precision, and overall customer satisfaction