REPORT

2026 Collections & Recoveries Playbook

Leading organisations are redesigning their collections operating models to reduce costs, improve consistency, and scale more effectively. This playbook explains what’s changing in collections today and how teams are responding in practice.

Inside the playbook, you’ll see:

What’s driving up to 40% lower operating costs in collections
How digital-first engagement reduces cost-to-collect at scale
Where AI creates measurable impact - and where it doesn’t
How leading teams structure collections to balance performance and compliance

2026 Collections and Recoveries Playbook - At a glance (1)

2026 Collections and Recoveries Playbook - At a glance (2)

2026 Collections and Recoveries Playbook - At a glance (3)

Why does it matter?

Modern collections models can lead to 40% lower operating costs.

Dive into the key trends and challenges reshaping Collections & Recoveries in 2026 and see how leading collections teams are responding to these changes.

Sounds interesting?