Applying advanced technology to collection and recovery gives organisations an overwhelming leap forward in terms of visibility over their operations. Technology empowers firms; they not only gain greater insight into the activities of agents but also invaluable data, which drives much more informed strategic decisions.

In this E-guide, we analyze the 9 must-haves of a comprehensive collections system:

  1. Scalability 
  2. Availability and reliability
  3. Integration
  4. Security
  5. Ability to leverage structured data
  6. Automation
  7. Outsourcing compatibility
  8. Analysis
  9. User Empowerment